Our monthly website support provides time each month for us to help make updates to your website. Whether it be adding blog posts, changing existing web pages, image editing or fixing problems you let us know any issues you're having and we'll fix them.
If you need more time than that included in your plan we'll quote for it at our discounted hourly rate, £25, and complete changes once approved.
Support requests are logged in 15 minute increments. Where possible, we'll combine multiple requests into one block.
24/7 Site Monitoring
No one knows when something might go wrong, or a temporary issue can cause outages, thats why our Silver, Gold and Platinum maintenance customers have their sites covered with our 24/7 monitoring.
Our monitoring system alerts us to issues within one minute of them happening meaning we can react and help to fix problems as soon as possible, without you needing to contact us.
Problems happen, its impossible to stop hackers, hardware failures or simple human error, to protect against this its essential to have regular backups of your website. All our support packages include monthly, weekly or daily backups stored remotely.
If something should go wrong we can restore your site at no cost to you.
Email support is the best way to make sure we get back to you. We have a dedicated mail address for our customers to raise issues and request help, we aim to get back to any request within 24 to 48 hours Monday to Friday.
We welcome calls to our mobile number and are happy to discuss any issues or requirements you may have.
If we're on other calls or away in meetings our voicemail is regularly checked and we always respond to messages as quickly as we can.
On our platinum service, we'll ask you to register the number/s you'll call us from. Outside opening times, we only answer calls from registered numbers.
Utilising our ticketing system our customers can have access to their own portal.
Perfect for raising issues and seeing work streams of ongoing jobs. You and your colleagues can login any time to see what we're working on.
On the Professional and Enterprise packages, each month we run an audit of your site which includes many technical factors such as broken links, missing meta titles and many other factors which can help with search engine ranking.
Subject to time remaining on your monthly support hours we'll work to help fix as many of these as we can. Please note, some issues may be too technical without a deeper rebuild of the site and are subject to how many issues arise, fixes may take several months but can be looked at as an additional fixed priced project if required.
We use the popular GT Metrix site performance tool to check for performance issues such as page loading time.
Subject to time remaining each month on your support hours we'll work to fix issues that may arise. Please note, each website is vastly different, certain functionality may mean we cannot improve performance without significant changes but the report is an excellent guide to how well your site performs for visitors and search engines.